Finance Shared Services

Finance Shared Services provide key financial and business services to our customers across the HSE. We are also a key stakeholder in both the Finance & Procurement (IFMS), and HR & Payroll (NiSRP) Reform Programmes,which will standardise our system and processes,and transform our ways of working over the next 5-10 years                                                                                                                                                                                                                                                                     Damian Casey

Our current services include:

  • Payroll Services
  • Payment Services
  • General Accounting
  • Financial Reporting
  • Business Support Services
  • Income Services
  • FSS Project Office



Email Address

Contact Number

Mr. Damian Casey

Assistant CFO Finance Shared Services

087 1252053

Mr. Leonard Clinton

Head of National Payroll

086 0406511

Mr. Brian Lunney

Head of National Payment Services

087 6350473

Mr. Sean Redmond

Head of Income Services

087 2708734

Ms. Orla Dooley

General Manager FSS Project Office

087 2290062

Ms. Caroline Whelan

Head of General Accounting

087 1681968

Mr. Paul Ruane

Interim Head of Business Support

087 7575328

Mr. Sean McNamara

Head of Financial Reporting

087 9057929

Payroll Services

Payroll Services currently manage the payment of HSE staff and pensioners either directly or through sourced support services. HSE gross to net payroll is currently processed via nine centres based on appropriately authorised input received from HR, Line Managers, Returning Officers, etc. We currently provide for the payment of 97,593 HSE staff and 42,373 pensioners.   A payroll service is also provided to Tusla's 6,113 employees. Approximately 2.9m payslips are issued to payees annually.

Our service provision is a combination of direct provision and external contracting arrangements with private providers. However all payroll services are co-ordinated and managed by our payroll team who consistently deliver to the highest standard.

Payroll helpdesks

HSE Payroll Area

Phone Number

Fax Number

Email Address

Eastern Region

01 8817150

01 8817096 

South East

056 7784268

056 7784384

South West

021 4923659

021 4923590


091 775925

091 775983 

North West

071 9835213/9820413   


Mid West

061 483312

061 483351

North East

046 9251200



057 9357537


Portiuncula Hospital

090 9648337

090 9648324

Revenue information for new staff

Payment Services

Payment Services provides invoice payment services to the HSE and its external customer Tusla. It is responsible for processing payments for all HSE invoices nationally (including National Capital), across legacy financial systems located in Dublin, Kilkenny, Cork, Galway, Limerick and Tullamore.

Payment Services currently:

  • process payments in relation to 2.4 million invoices annually.
  • manage Vendor Master Data creation and maintenance centrally for all areas.
  • complete and files Statutory Tax Returns on behalf of all HSE areas.
  • has a Specialists Unit dedicated to providing Invoice Capture Solution training (currently for East and North-West end users).

Payment Services Locations Contact Details

HSE Payment Services Area


National Operations

Margo Kovarova  087-3898089

HSE South

Tracey Donovan   021-4923700

HSE South East

Deirdre Ivory    056-7784231

HSE Midlands

Martin O’Connor   057-9357510

Stabilisation – Mid-West / North-West/ Children’s Health Ireland

Niall Phayer   061-483230

HSE West

Angela Laheen    091-775586

HSE East (incl. Tusla, Nat Capital)

Teresa Byrne   01-6352918

HSE North East

Sandra Bowe  01-6352960

Vendor Master

Orla Tallis  056-7784444

Payment Services Specialists

Sean Thornton  01-6352980

Income Services

Income Services provides a suite of monthly national income reports, key performance metrics and provision of centralised reporting across all 48 statutory and voluntary acute hospitals on behalf of the CFO and National Director of Acute Hospitals. The key categories of statutory income would include Private Maintenance Charges, Inpatient charges, Emergency Department and Road Traffic Accidents.

Income Services supports the generation and collection of patient income across all statutory and voluntary acute hospitals at national level by providing direct support, business intelligence, and decision support to National Finance Division, Hospital Groups, Acute Operations and DOH.

Income Services are also responsible for the management and provision of the national Private Health Insurance Claims management system “Claimsure” and associated patient admission/billing interfaces. Claimsure has been successfully implemented at all public acute hospitals and a number of community hospices. Claimsure is utilised by hospitals and Income Services to support  the end to end management of the private insurance claims process, the timely submission of all relevant documentation to the appropriate Health Insurance Provider and facilitates appropriate follow up to ensure prompt payment of claims.

As part of the Finance Reform Agenda Income Services have developed a new target operating model and are in the process of undergoing significant expansion in order to deliver the end to end “Order to Cash” Income function within SAP S/4 Hana for the entire Health Sector. Future Services will include national centralised invoice management, credit and collections management, accounting, reporting and analysis.

General Accounting

General Accounting is responsible for the provision of financial support for the following key services on behalf of our HSE Customers, TUSLA (Child & Family Agency) and Children's Health Ireland.

Capital/Asset Accounting

All Capital related processes are carried out through Finance Shared Services in Dublin on behalf of Corporate Treasury & Capital Department.  FSS Capital &Asset Accounting account for all transactions and are responsible for the Fixed Asset Notes within the Annual Financial Statements. The estimated budget for Capital projects is approximately €1billion per annum.

Financial Accounting

We produce first draft Annual Financial Statements and relevant notes to the Accounts for HSE statutory customers across 6 SAP Company Codes ensuring adherence to Department of Health and Corporate reporting requirements and deadlines.

Completion and submission of Finance Shared Services AFS to the Corporate Finance Specialist team for national consolidation.

Review and reconciliation of 80 balance sheet accounts and 10 intercompany accounts of behalf of 6 SAP company codes.

Receipting information and the reconciliation of 40 receipting locations with an approximate value of €1.5bn annually and the preparation of associated debtor reconciliations, journal processing, and the preparation of 23 bank reconciliations. We also manage approximately 330 payroll interfaces annually between SAP HR and SAP Financials systems.

Financial Reporting

Financial Reporting is responsible for the delivery of a range of Management Accounting support to our HSE Customers & TUSLA (Child & Family Agency). The services provided include reporting and transaction processing services for accruals, prepayments and budget uploads.

Our team is also responsible for all operating activities on the National Consolidated Financial Intelligence Solution (CFI). CFI is the main financial reporting tool for the HSE within the National Finance Division, which captures the financial monthly data of the legacy systems from all Statutory and Voluntary Agencies of HSE into one repository. It produces consistent data through a common suite of reports built on a single chart of accounts and enterprise structure across the Health Service including Corporate, Community Healthcare Organisations and Hospital Groups. 

Business Support Services

Business Support Services (BSS) provides local and national Business Intelligence reporting, process improvement, data automation, Robotic Process Automation and Project Management Services to FSS and the wider Finance community (NFD).

Our services are provided by 3 teams as outlined below; 

BSS Technical

BSS Technical Team design and implement Business Intelligence Reporting and Process Automation Solutions on the Corporate Information Facility (CIF) for Finance Shared Services (FSS) and the broader NFD community. Our team of Business Analysts work with the business to define the requirements before our team of in-house Developers create the solution, which usually involves automatically extracting data from numerous sources such as; excel files, SAP or other legacy systems. This data is normally stored in a SQL Server database and then presented in user friendly Dashboards and Reports to the end users. Solutions are developed using a range of technologies including the Microsoft BI stack (SSIS, SSAS, SSRS), Core, RPA, Excel, VBA and Access.     

BSS Project Management

The Project Management team has established a structured approach to project management, assessment and tracking, for medium and longer term projects and provides these services to other FSS functions. Current projects include Rollout of Mandatory Online Payslips, Payroll Strategy Development and Review of System User access. 

BSS Operational Support

The Operational Support Team provides operational support and management services to FSS functions. The team also includes the National Travel and Subsistence Team (NTS), which reviews Employee Self Service (ESS) Travel, and Subsistence, initially in the East, including Policy Adherence, Claim Audit, Reporting and Support. 

Finance Shared Services Project Office

Finance Shared Services Project Office role in conjunction with the IFMS Systems Integrator is to support the design, build and implementation of a best practice Finance Shared Services model for the Health Sector and Tusla.  The adoption of a Shared Service Model is a Government Led initiative to organise and deliver internal support services more efficiently and effectively whilst freeing up organisational capacity to concentrate on core frontline and other Health & Social Care functions. The key overarching design principles of IFMS as outlined in the Financial Management Framework Document include the following:

  • A best practice Shared Service Model including standardised business processes and controls is integral to the successful delivery of IFMS.
  • System is managed and delivered from the centre with the responsibility for the correct recording of transactions remaining with the service organisations. 

The Finance Shared Services Model will support the more efficient utilisation of administrative resources and implementation of standardised processes.   The Design Phase of Finance Shared Services Target Operating Model was approved by IFMS Governance in August 2021. The range of services under IFMS to be migrated to Finance Shared Services falls under 3 broad service categories: 

  • Record to Report (Core Finance & FP&A)
  • Payment Services
  • Income Services

The Finance Shared Services Project Team are as follows: 



Email Address

Orla Dooley

General Manager FSS PMO

Edel Brennan

FSS PMO Support

Mary Lowen

FSS Payment Services Lead

Anne Marie Purcell

FSS Order to Cash Lead

Barry White

FSS Record to Report Lead (CF)

Marguerite Sinnott

FSS Record to Report Lead (FP&A)