Managers' Toolkit - Today’s manager must meet a variety of communications challenges in order to do the job effectively. The good news is that managers have a key advantage when communicating to staff or service users – they know their staff and services. They know how people reacted to previous issues and how they will probably respond in the future. They understand the work environment and employees usually consider their manger to be trustworthy and credible.
Staff Toolkit - Today’s HSE staff must meet a variety of communications challenges/opportunities in order to do the job effectively. The good news is that there are a variety of ways for staff to communicate effectively. Many staff have access to e-mail, the HSE intranet and telephone communications. Memos, letters, notice boards are also important communication tools.