Contact a Complaint Officer
We want to give you the best possible care and treatment. There may be times, however, when you think we could do better.
Please use the relevant contact details below to get in touch with your feedback or complaints. You may also talk to any member of staff or complaints officer in person.
Find out what to include in your complaint.
A complaints officer is designated by their hospital for the purpose of dealing with complaints made to it in accordance with procedures established in the Health Act 2004.
On receipt of a complaint the Complaints Officer determines the correct process/pathway.
He or she records the details on the Complaint management System.
The complainant will be contacted within two working days and formally acknowledges within 5 working days.
An investigation will ensue within 30 working days or the compliment will be informed of delays
A report is generated with recommendations.
This report will be circulated to the complainant and the head of service
St James's Hospital
St. Luke's Radiation Oncology Network
Colette Brett, Hospital Network, Complaints Officer
Tallaght University Hospital
For information relating to Patient Advocacy visit http://www.tuh.ie/Patient-Advocacy/
Contact: Ms. Carol Mullins, Patient Advocacy Co-ordinator
Postal Address: Tallaght University Hospital, Tallaght, Dublin 24
Contact number: 01 414 4709
Service Hours: Monday to Friday 9am-1pm and 2pm-5pm
Please note our lines can be busy, please leave a message on the answer phone if your call is not answered. Your feedback is important and your call will be returned.
Midlands Regional Hospital, Tullamore
Miriam Horan, Consumer & Legal Affairs Manager
Naas General Hospital
Patient Services Department, Naas General Hospital
Midlands Regional Hospital Portlaoise
Patient Advocacy Manager, Midland Regional Hospital Portlaoise Co. Laois
The Coombe Women & Infant University Hospital
The Patient Advocacy Co-ordinator, Coombe Women & Infants University Hospital, Cork Street, Dublin 8