The West/ North West celebrates ‘Delivering Change Together’
Download Delivering Change Together - 22nd February 2024 presentation (PDF, size 4.42 MB, 87 pages)
Download Delivering Tomorrow Today - Helen Bevan Presentation (PDF, size 3.2 MB, 21 pages)
The ‘Delivering Change Together’ pilot programme was celebrated on Thursday 22 February 2024 in Sligo, when health and social care colleagues came together for this first-of-its kind event in the West North West.
This multidisciplinary, cross service programme was developed in the West North West and co-sponsored by the regionally based CEO and Chief Officers. It was a collaboration between the respective Programme Management Offices in the partner organisations with the support of HSE National Organisation Development and Design. Organisational and service needs were identified and validated, drawing in other developmental services including Nursing and Midwifery Planning & Development Units, Quality & Patient Safety, Human Resources - Leadership, Learning & Talent Management. It is an example of how pooling expertise and integrating resources can support change and service improvement practices at regional and local level. Local ownership and support is core to this programme.
Delivering Change Together is an experiential changeprogramme that was first launched in Sligo on 27 January 2023.This programme has brought colleagues together in Communities of Practice (CoP) groups. On launch day 8 Communities of Practice were formed with 59 participants.
The primary enabler of the programme is the Community of Practice (CoP) model using action learning approaches. It is a platform for connecting people in the spirit of learning, knowledge sharing and collaboration as well as individual, group, and organisation development. The CoP model encourages colleagues to work collaboratively in CoPs to solve common problems when designing, defining and delivering change.
Guidance and resources were signposted on the organisation’s agreed change and project management approach and other developmental opportunities with NQPS and LLTM were highlighted.
Its objectives were:
- To support the development of further change management and project management expertise across the Health Services – acute and community to enable integration and service priorities.
- To agree shared direction and mainstream the Health Services Change Framework.
- To build relationships and networks including Communities of Practice.
- To use reliable methodologies to drive change and improvement activities in a standardised manner.
The programme has been awarded Continuing Professional Development (CPD) accreditation from the Royal College of Surgeon’s Ireland (RCSI) and the Nursing and Midwifery Board of Ireland (NMBI)
On the day renowned Change Advisor and Strategist Helen Bevan gave a presentation titled Delivering Tomorrow Today. Attendees also heard from the sponsoring senior leaders Liam Woods, Tony Canavan, Dermot Monaghan and John Fitzmaurice.
Event report - Delivering Change Together (Word, size 303 KB, 2 pages)
Highlights from the day
Key Messages from Senior Leaders
- Tony Canavan, Regional Executive Officer, HSE West and North West
“Recognise the opportunity in front of you and grab it” (youtube.com)
“Integration is my priority” (youtube.com)
- Liam Woods, National Director, Health Regions Programme
“Real magic happens through implementation” (youtube.com)
- Muiris O'Connor, Assistant Secretary, Department of Health
“Population Health Approach” (youtube.com)
- John Fitzmaurice, Chief Officer, HSE Community Healthcare West
“Keeping people well in their community” (youtube.com)
“Be honest and share what we know during this time of change" (youtube.com)
- Dermot Monaghan, Chief Officer, Community Healthcare Organisation, Cavan, Donegal, Leitrim, Monaghan, Sligo
“Transitioning to new Health Regions” (youtube.com)
“No closed doors - vision for children’s services” (youtube.com)
“What we need to do during change and transition” (youtube.com)
“Creating Conditions for Change & Integration” Launched
Organisation Development, HSE Change and Innovation has recently launched Creating Conditions for Change & Integration. This resource has been designed to provide practical help and guidance to individuals and teams to increase readiness for change and support integrated working enabling the implementation of Health Regions across the country. It is aligned to the Health Services Change Guide programme of work which is focused on building change capacity and capability across the system.
Creating Conditions for Change & Integration - A New Resource has Launched (YouTube)
Creating Conditions for Change and Integration recognises the importance of:
- Focusing on people and culture as a key platform for change
- Understanding the complex nature of health and social care services
- Assessing readiness so that ‘changemakers’ know when and how to intervene appropriately
Creating Conditions for Change with the Health Services Change Framework - Explained (YouTube)
The evidence on change is clear – we need to engage with the people who will be impacted by the change early and often. Their experience and insight will be key to informing what needs to be attended to and how best to progress change at local level. There are helpful prompts included in this resource that will assist teams to consider all of the different elements:
- Why is this change so important?
- How will it impact on me and the team I work with?
- What do we need to do to improve readiness and support the transition?
It is also important to recognise that change within health and social care systems is complex, unpredictable and often quite messy. It rarely follows a step-by-step process. To bring about meaningful change it is important that we take the time to understand our own local context and all of the factors that make it unique – the people, relationships and the ways we do things. This resource outlines three simple rules:
- Agree a shared purpose – this will help to unite people on what is really important
- Focus on relationships – connecting with people and working together to find solutions
- Use appropriate interventions – thinking about what will work best in your team or service based on your needs.
Speaking at the launch, Caitríona Heslin, HSE Organisation Development, acknowledged the importance of having change, project management and quality improvement supports in place for teams and services across the country to enable the implementation of RHAs and to build on the work that is already taking place on delivering integrated pathways of care. “We have a responsibility to support change leaders at all levels to find solutions to the many challenges they face on a daily basis in delivering services to local communities. We cannot be change leaders on our own and we need to develop networks of support locally. This resource is intended to help in a practical way and builds on the work we have been doing in recent years to join up our efforts to support service improvements.”
Helen Bevan who is very well known internationally as a strategic leader and advisor on change and transformation shared very interesting insights at the launch – “the most important factor when it comes to the ability to make change happen across big complex systems is cultural readiness for change. Organisations that have invested in building cultural readiness and that have developed and amplified the values of their organisation, strengthening relationships and building connections are the most successful.” Helen referenced evidence from evaluations citing organisations that have created really strong foundations, so that when an improvement approach is introduced they could plug it into what was already happening.
Creating Conditions for Change and Integration is available in hard copy on request by emailing changeguide@hse.ie or you can download a digital copy of the Creating Conditions for Change & Integration resource.
Connect with us on LinkedIn at Health Services Change Matters for updates or follow us on Twitter @HSEchange_guide
Watch a case example from Phillipa, a Clinical Nurse Manager III in Ireland
Launch of the ‘Delivering Change Together’ – Experiential Change Practitioner Programme 2023
The first Delivering Change Together-Experiential Change Practitioners Programme was launched in Sligo and is the culmination of significant partnerships at local level and national support services, integrating to support the delivery of RHAs.
You can watch a video of the launch day here to listen to the programme participants, development services and Chief Officer Sponsors.
The programme has people coming from across Saolta University Health Care Group, Community Healthcare West and Community Health Care Cavan Donegal Leitrim Monahgan and Sligo, from services supporting ICPOP, ECCs, Chronic Disease and Cancer programmes among others.
The programme is sponsored by the Chief Officers Tony Canavan, Breda Crehan-Roche and Dermot Monaghan, and supported by the PMO teams in each area with ourselves in HSE Organisation Development-Improving Change Capacity in partnership with HSE National QPS Directorate, Nursing Midwifery Planning and Development Units West and North West and National HR Culture and Capability, working together to support teams in preparation for RHA integration and deliver on the priorities of:
- Improving Access & Performance
- Ensuring Timely Implementation
- Building Public Confidence
The launch event provided an opportunity for participants to come together and form their Communities of Practice, one of the learning methodologies which will happen over 11 months. On the day they heard from guest convener and Change Advisor and Strategist Helen Bevan who shared insights on change readiness and enabling large scale change.
The Delivering Change Together Experiential programme is about equipping people with the skills, supports and resources necessary to embrace, participate in and effect positive change in line with the HSE Corporate Plan for building change capacity to implement RHAs.
We are immensely proud of everyone involved in the programme and look forward to the sustainable, long term developments, relationships and integrated ways of working that will emerge from the journey. You can read more the programme on page 12 of the Spring edition of the HSE Health Matters eZine.
