Health Services Change Guide

Change Guide logo

The Health Services Change Guide is a step by step guide that will help you to lead and bring about change. It features helpful and practical advice from practitioners, leaders, service users and staff. You will also find evidence to back-up the approach.

Our focus is on people and culture. This Change Guide works as part of our Human Resource and other service, quality improvement and culture change programmes. In line with our Health Services People Strategy 2019-2024 all of these programmes are bringing us closer to our goal of delivering person-centred care and public value.

People are at the centre of all of our initiatives. The Health Service Change Guide focuses in particular on People’s Need Defining Change. It provides guidance on working with Service Users, Families, Citizens, Communities and Staff to understand their needs better when undertaking change. It can be used at all levels to support managers and staff. It should help us all improve how we bring about change. The guide also provides useful information on the context to organisational change.

A summary booklet of the Change Guide is also available for download.

Implementation of the Health Services Change Guide

The Health Services Change Guide is a resource for all staff across the health and social care system and is a core reference for the work of the HSE Organisation Development and Change team. It provides an evidence informed and coherent approach to guide change, innovation and integration. Organisation Development and Change is a team focused on building skills, confidence and knowledge for good change and innovative practices. Our work is based on an organisation development approach to change, where people’s needs inform service design and improvements.

We recognise the importance of understanding local contexts and the need to support multi-disciplinary teams respond to rapid and emergent change in a complex system such as healthcare. We work with those leading change and integration, frontline teams and business support services to focus on people and culture and create the conditions for change. To support capacity building for change across teams and services we have a range of services and bespoke resources for you to access and begin to put the Change Guide into action.

Access Digital and Self-Directed Learning building your capacity to deliver change (PDF, 373 KB, 1 page)  

Access Organisation Development & Change Practitioners providing individual and team supports (PDF, 320 KB, 1 page)

Creating the Conditions for Change & Integration

To support services and teams to create the conditions for change and support the delivery of integrated services we have designed this practical booklet which contain guidance and resources aligned to the Health Services Change Guide.
Below you will find a link to download the Booklet and the supporting Template. These resources will assist you as a ‘change maker’ to:

  • Focus on people and culture as a platform for chance – know where to start
  • Understand the complex nature of health and social care services
  • Assess readiness so that you know how best to intervene appropriately

Change is part of all our roles and together we can take action to deliver more integrated services for local populations.

Creating Conditions for Change & Integration - Health and Social Care Services (PDF, size 4.5 MB, 29 pages)

Template 6.5.3: Creating the Conditions for Change & Integration (Word, size 556.6 KB, 7 pages)

Contact us:

Organisation Development & Change
HSE Offices,
Co Meath.
A82 H3C7

Phone: 046 9251466