Complaints and Appeals Procedure about assessment of need application (Disability Act 2005)

The Disability Act 2005 provides for a special complaints and appeals procedure which you can use if you are unhappy with your child's assessment of need or Service Statement.  It also provides a process for dealing with complaints about access for people with a disability.

You can make a complaint after you have submitted a completed assessment of need application form to the Assessment Officer if you are dissatisfied.  

Complaints Officer Disability Services

National Complaints Governance and Learning Team, Quality and Patient Safety Division, HSE, Oak House, Lime Tree Avenue, Millennium Park, Naas, Co. Kildare.
Tel: 045 882565 
aon.complaints@hse.ie

Due to the impact of COVID-19/coronavirus on HSE resources you may experience a delay from the service in addressing your complaint. Every effort will be made to respond to you within the timeframes outlined in HSE policy.  There may also be a delay from the service in implementing the recommendations in the attached report. Your patience is appreciated at this time.