Complaints Procedure for Assessment of Need (Disability Act 2005)

The Disability Act 2005 provides for a special complaints procedure which you can use if you are unhappy with your child's Assessment of Need or Service Statement.

You can make a complaint in relation to one or more of the following:

  • your child is found not to have a disability and you do not agree
  • the assessment was not commenced with 3 months, or completed within a further 3 months
  • the assessment was not done in line with the agreed standards
  • the contents of the service statement provided to the applicant
  • the Executive or the education service provider, failed to provide or to fully provide a service specified in the service statement.

If you wish to make a complaint please complete the online complaint form

Alternatively you can contact the AoN Complaints Office using the contact details below.


Tel: 045 880 400 and request to speak to the AoN Complaints Office.

Address: AoN Complaints Office, National Complaints Governance and Learning Team, HSE, Roselawn House, University Business Complex, National Technology Park, Limerick, V94 6K65