Overview of the Complaints Process

The Four Stages of Complaints Management

Figure 1: The HSE process for the management of complaints consists of four distinct stages:

Figure 1 The HSE process for the management of complaints consists of four distinct stages

Overview of the Complaints Management Process

Figure 2: Overview of the four stages:

Figure 2 Overview

The Complaints Management Pathway

Figure 3: The Complaints Management Pathway

pathway