Table 2: Complaints that can be managed using Part 9 of the Health Act 2004

Details of Complaint/Allegation

Policy, Procedure, Guideline orlegislation to be followed

Complaints about an action of the HSE or Service Provider that fall within the provisions of Part 9 of the Health Act 2004

Your Service Your Say, The Management of Service User Feedback Policy for Comments, Compliments and Complaints, 2017 and associated Guidance Manual

Complaints in relation to access to services under Part 3 of the Disability Act 2005 (Access)

Your Service Your Say, The Management of Service User Feedback Policy for Comments, Compliments and Complaints, 2017 and associated Guidance Manual.

Service users can make their complaint to any member of staff in the organisation and this complaint will be forwarded to a National Disabilities Complaints Officer.

These complaints must be in writing and sent to:

Email: yoursay@hse.ie

Address: HSE Oak House, Millennium Park, Naas, Co. Kildare.

Complaints in relation to Clinical Judgment

Guidance Manual: Listening and Responding to Feedback - Complaints in relation to Clinical Judgement

Anonymous Complaints

Guidance Manual: Listening and Responding to Feedback - Anonymous Complaints

Vexatious or Malicious Complaints

Guidance Manual: Listening and Responding to Feedback - Vexatious and Malicious Complaints