National Lead NCHD

National Lead NCHD/ NDTP Fellow

My name is Carol Norton and I am delighted to introduce myself as the National Lead NCHD/NDTP Fellow for 2019-2020. I am an NCHD who has worked in the acute hospitals and the community over the last number of years; I believe that NCHD engagement is key in improving healthcare working conditions and ultimately patient care.

The Lead NCHD initiative was developed in response to a historic deficit in NCHD representation at an executive level across the country. It is implemented by the HSE’s NDTP and the HSE’s Quality Improvement Division and Clinical Director Programme. As a National Lead I will engage with both hospital and community Leads appointed across the country. Each Lead NCHD will chair an NCHD Committee and act as a vital link between their peers and management team in their area. We encourage and facilitate quality improvement initiatives which are NCHD designed and led; which tackle areas such as NCHD- education, wellbeing and risk management.  All of this is a prudent means of contributing to the improvement of NCHD welfare and working conditions.

I encourage you to get involved in the Lead NCHD initiatives in your site as much as possible and to contact me if you need any help or guidance. I will also be seeking feedback from each Lead to ensure that they are getting the support they need to carry out this vital role. Please contact me with any issues/concerns or good news stories that you want brought to other NCHDs attention.

Over the years, strategies have been carefully developed to enhance NCHD working conditions which enable a safe, educational and productive working environment. With an ever changing economic climate, an ever growing cost of healthcare and a dynamic evolution of the patient population: change and adaptation is paramount. The implementation and follow up of strategy is dependent on engagement. Over the coming year, I will work closely with the team at NDTP and the Quality Improvement Division to make an impact on approximately six thousand NCHDs in Ireland and to promote and increase NCHD engagement across the country.

If you have any queries, please do not hesitate to contact me on carol.norton@hse or nl.nchd@hse.ie. You can also log on to: https://www.hse.ie/eng/staff/leadership-education-development/met/ to learn more. Follow us on twitter: @NDTP_HSE.

Yours Sincerely,

Dr Carol Norton

National Lead NCHD/NDTP Fellow