Resources: QID Person and Family Engagement

Guidance for Staff

In October 2019, the National Screening Service (NSS) launched its first Patient and Public Partnership Strategy. It sets out how the NSS will achieve the objective of strengthened patient and public partnership over the next four years – 2019-2023.

Read the Patient and Public Partnership Strategy 2019-2023 (PDF, 630kb, 36 pages)

Guidance for recruiting patient representatives groups committee (PDF)

Policy for Reimbursement of Service Users' Expenses (November 2017, PDF)

Partnering with Patients, Service Users and Families Checklist (PDF)

Guidance for conducting focus groups (PDF)

Patients' Stories Videos

This Section includes videos that were recorded by palliative care patients and family members.

View patients' stories videos

Palliative Care Patients' Videos

“What Matters to You” - a quality improvement initiative to enhance compassionate person-centred care

Better Together: Health Services Patient Engagement (PE) Roadmap

“Better Together: Health Services Patient Engagement (PE) Roadmap” is a resource for all Healthcare staff (clinical and non-clinical) which provides the essential guidance and tools required to achieve meaningful Patient Engagement.

The Roadmap includes the:

  • context, rationale for and definition of Patient Engagement
  • essential core components for meaningful Patient Engagement
  • explanation of the four degrees of engagement and
  • checklists, tools, templates and resources to help achieve meaningful Patient Engagement across all levels of healthcare.

The aim of the Roadmap is to provide a consistent, cohesive and considered approach across Healthcare Services while establishing a shared understanding of what Patient Engagement means.

The Roadmap is designed to build capacity among healthcare staff to create and embed a strong culture of meaningful Patient Engagement, in how we work with our patients and their personal support network.