Appendices: Templates, Guidance and Supports

Complaints and Clinical Judgment

Appointment of Complaints Officers and Review Officers

Letter Templates

Learning Forms and Guidance

HSE Learning Forms and Guidance

Advocacy Services

An advocate is somebody who can provide information, advice or support to, or act on behalf of, a Service User or the Service User’s family when dealing with a healthcare service or making a complaint. An advocate may also, depending on the service, represent the views of those seeking information or making complaints when required.

If you wish to provide feedback and would like to avail of advocacy services, please find a link below to a list of some of the advocacy services available. Please note that this is not an exhaustive listing.

Complaints Management System (CMS) Information Sheet

Responding to Public Representations

Your Service Your Say Resources

NCGLT Toolkits

Train the Trainer Resources